> LAS are Light Aero Spares. I usually do as you do - go direct via the ACS
> Web Site and take delivery when in the US on business (about 6 times a
> year).
>
> Unfortunately every so often I need a small part or two reasonably quickly,
> so LAS are the only option I know. They're utterly incompetent, in my
> experience - so them taking over the ACS(E) arrangements is something of a
> concern!
I didn't know ACS (E) had any such arrangements. In the
past I havee ordered through ACS (E) and the stuff has
been delivered direct. Has this changed ? As I, the
customer, am paying the individual shipping charges from
ACS to me I don't see the advantage to ACS of delivering
via LAS, especially if there are large mark-ups by the
middle man.
Are you saying that if you order from ACS via the web-site
and put your address in as the UK the delivery is shipped
to LAS who then on-ship it to you ? Thus incurring two
lots of delivery charges, and of course the certainty of
being charged VAT ?
If you do this - does the web-site tell you that there is
a middle man in the process ?
All ACS deliveries come with a "Tell us how well we
processed this order" postcard. Perhaps a few of these
returned to ACS with negative comments about the
involvement of LAS would change their minds.
Actually my experience of LAS for stuff in their catalogue
is quite reasonable. I ordered a water/fuel separator
funnel once which came with ACS stickers but at a price
less than the ACS catalogue price - (old stock ??)
Richard
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