Guys,
I wanted to give you a post-script to what was an unhappy episode but is now
very much sorted. I just spoke with Scott Powell (who runs LAS) and he's
been very keen to resolve the problems I've had. He also assures me that
they are most definitely not the norm, and that we can all look forward to
an excellent service from the LAS-ACS setup :-)
As I said to Scott, I judge my suppliers not by the mistakes they make, but
by the way they resolve them. I'm happy to say that LAS have stepped up to
the plate on this one and given me the confidence to continue to use their
service!
Cheers,
Jeremy
Jeremy Davey
Europa Monowheel 537M G-EZZA
Europa Club Vice-Chairman, Webmaster, PFA NC Representative
PFA EC Member
If you can keep your head when all about you are losing theirs, then it is
possible you haven't grasped the severity of the situation.
Tail done
Standard XS wings with mods underway
CM installed in fuse (with airbrakes fittings)
1390 build hours to date
Intended fit:
Rotax 914 turbo, Airmaster CS fully-feathering prop
Lots of lights, buttons, switches, gizmos, and alarms
-----Original Message-----
From: owner-europa-list-server@matronics.com
[mailto:owner-europa-list-server@matronics.com] On Behalf Of Jeremy Davey
Subject: Europa-List: LAS taking on ACS orders in the UK
I guess all the UK folks are aware the existing arrangements for local ACS
orders have ended? I now see that LAS are taking them on and doing
twice-weekly consolidated shipping of ACS parts before onward distribution.
Does this fill everyone else with the same feeling of doom that it gives me?
I=92ve found LAS to be utterly incapable of getting even simple orders
right,
outrageously expensive (typically 200%+ of the ACS cost for parts), liable
to substitute parts without warning with their choice of equivalent, and
prone to sending everything by courier without even checking if that=92s
what
you want.
For example, one recent backorder of bits just got sent to me and they
charged me extra postage for sending it! GBP13 of parts, plus GBP25.90 to
send it by courier, when good old Royal Mail would have done it just as well
for about GBP3. After waiting for the parts for a month, an extra 2 days
wouldn=92t have been the end of the world. Needless to say I=92m fighting
it!
Cheers,
Jeremy
Jeremy Davey
Europa Monowheel 537M G-EZZA
Europa Club Vice-Chairman, Webmaster, PFA NC Representative
PFA EC Member
=93If you can keep your head when all about you are losing theirs, then it
is
possible you haven't grasped the severity of the situation.=94
Tail done
Standard XS wings with mods underway
CM installed in fuse (with airbrakes fittings)
1390 build hours to date
Intended fit:
Rotax 914 turbo, Airmaster CS fully-feathering prop
Lots of lights, buttons, switches, gizmos, and alarms
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