Bill and everyone.
With the on line ordering system and new web interface, it appears there
is a problem and none of our emails are getting to Fiona in customer
service. Mike McLean and I discussed it this morning and are working
the quick catch up drill to get your orders handled as soon as possible.
Yes we are phoning as in the 20th century. Unfortunately, Mike and I
are off to Sun 'n Fun and Fiona is dealing with the mess of back log
messages and orders.
It appears our simple upgrade to bring our 21st Century on line order,
accounting, parts supply, tracking and secure payment software is having
a glitch. (Kind of obvious-No?)
The IT folks (yes we have an IT department) are scrambling to get it
moving.
We are all embarrassed it was not caught sooner.
Ah Progress,
Bud Yerly
US Europa Dealer
----- Original Message -----
From: William McClellan<mailto:wilwood@earthlink.net>
To: Europa-List@matronics.com<mailto:Europa-List@matronics.com>
Sent: Thursday, April 08, 2010 2:28 PM
Subject: Europa-List: Mod 67 and Factory
<wilwood@earthlink.net<mailto:wilwood@earthlink.net>>
I am wanting to do Mod 67, cockpit width increase, but haven't been
able to get any response back from the factory. Anyone know what is
going on with the factory not responding? Really the only parts I need
are the moldings, F35P, F35S, F36P and F36S, and I could complete the
mod. I have already done the alteration to the door shoot bolt push
arm.
Thanks,
Bill McClellan
http://www.matronics.com/Navigator?Europa-List<http://www.matronics.com/N
avigator?Europa-List>
http://www.matronics.com/contribution<http://www.matronics.com/contributi
on>
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